Terms and Conditions of Use – Ti Vélo - Help Center

Between:

The user of the service, hereinafter referred to as the “User”

And:

The Urban Community of the Pays de Landerneau-Daoulas (CAPLD), a public inter-municipal cooperation body registered under SIRET number 242 900 801 00133

Located at 59 rue de Brest, 29800 Landerneau, France

Represented by Patrick Leclerc, President of the Urban Community of the Pays de Landerneau-Daoulas, duly authorized for the purposes hereof,

Hereinafter referred to as the “CAPLD”

ARTICLE 1 – PURPOSE

1.1 Purpose

The Ti Vélo service is a self-service electric bicycle system offered by CAPLD and operated by Fifteen, which provides the electric bicycles, stations, and applications necessary for the operation of the Service.

These General Terms of Use define the conditions under which the Service is made available to individuals for personal use.

1.2 Customer Service Contact Details

Email: landerneau@fifteen.eu
Address: 8 rue Henri Mayer, 92120 Issy-les-moulineaux
Phone: +33 (0)9 74 99 02 67 (local call cost, service free)

ARTICLE 2 – DEFINITIONS

Application	A free downloadable mobile application (iOS or Android) allowing the User to subscribe to the Service, locate bicycles and stations, plan routes, track usage, report issues, and cancel the service.
CAPLD	The Urban Community offering the Service.
Account	The user account created within the Application.
Authorized Continuous Usage Duration	Maximum 24 hours of use or 12 hours pause, beyond which penalties apply.
Parties	CAPLD and/or the User.
Service Price	Cost based on trip duration, possibly increased by penalties.
Operator	Fifteen, the company operating the service.
Service	The Ti Vélo self-service electric bike system.
Customer Service	Operator’s support service (see Article 1.2).
Station	Designated parking area for bikes (5–15 capacity).
Tarif	Price displayed in the Application before rental.
User	Any adult or minor over 16 meeting the conditions.
Bicycle	Electric bicycles used within the service.
Service Area	Geographical zone where bikes can be used.

ARTICLE 3 – DESCRIPTION OF THE SERVICE

The Service allows the User, after creating an Account, to rent a bicycle from a Station.

The Application enables the User to:

Access their account
Locate nearby bikes and stations
Get service information
Contact support
Rent a bike
Manage payment details
View trip and payment history
Access these Terms

Bikes can also be unlocked via transport card, QR code, or manual ID entry.

ARTICLE 4 – PRICING AND PAYMENT

4.1 Pricing

The applicable price is displayed in the Application at the time of rental. It depends on usage duration and may include penalties.

4.2 Payment

Charges are automatically debited from the User’s registered bank card.

4.3 Payment Security

Payments are processed via Stripe Inc., a PCI-DSS certified secure platform. CAPLD is not liable for fraudulent use of the User’s card.

4.4 Pre-authorization

A temporary pre-authorization may be applied at the start of the trip and adjusted after completion.

4.5 User Commitments

The User confirms they are authorized to use the payment card and that it remains valid throughout usage.

ARTICLE 5 – OBLIGATIONS

5.1 CAPLD Obligations

Service available 24/7, subject to availability and force majeure.

5.2 User Obligations

Acceptance

Use of the Service implies full acceptance of these Terms.

Conditions of Access

Must be adult or at least 16 years old
Must be physically able to ride
Account is personal and non-transferable

Prohibited Uses

The User must not:

Damage the bike
Carry passengers
Exceed weight limits
Use dangerously or illegally

Account Creation

One account per person
Valid phone, email, and bank card required

Bike Use

Max 24h use / 12h pause
Bike must be locked when unattended
Loss or theft must be reported within 24h

Insurance

User must hold valid liability insurance.

ARTICLE 6 – TERMINATION

6.1 By User

User may terminate by returning the bike but remains liable for charges.

6.2 For Misconduct

Access may be suspended or terminated for:

Non-payment
Invalid card
Misuse of service

ARTICLE 7 – BIKE USAGE CONDITIONS

Rental Process

Open app
Activate GPS & Bluetooth
Scan QR code or use card

Security

Pause locks the bike but does not stop billing
Max pause: 12h

Return

Must return to a designated station
Proper docking required
Confirmation shown in app

Penalties

Improper return or misuse may incur fees.

ARTICLE 8 – LIABILITY & PENALTIES

User Responsibility

User is fully responsible during rental.

Examples of Penalties

Bike theft: €200
Damage: €100 + repair costs
Improper parking: fees apply
Misuse: up to €150

ARTICLE 9 – PERSONAL DATA

User data is processed per the Operator’s privacy policy.

Users may register on the Bloctel opt-out list for telemarketing.

ARTICLE 10 – DISPUTES

Governed by French law
Complaints must be filed within 7 days

Mediation

Free mediation available via Mobilians mediator

EU Platform

Online dispute resolution available via EU platform.

ARTICLE 11 – MODIFICATIONS

Terms apply to all users
May be updated with 1-month notice
Invalid clauses do not affect the rest